If you believe this to be the case, uninstall all Adobe applications from the computer and then restart the computer. Sometimes, existing Adobe app installs may cause the Creative Cloud desktop app to fail to install.To resolve this, please follow the instructions under the ' How to open an app that hasn’t been notarized or is from an unidentified developer' section of this page. In Mac, if you receive a ' can't be opened' error message and can't install the Adobe Creative Cloud, it is likely due to Apple's security settings in newer versions of macOS.If you don't know what version of Windows you have, please follow this guide. If you have a 32-bit version of Windows, please download this Creative Cloud desktop app installer and then follow steps 2-5 in the Windows installation instructions.Section A (UMBC owned computers only): Issues installing the Adobe Creative Cloud

NOTE: The Creative Cloud desktop app will often be referred to as the Adobe Creative Cloud. Section B applies to all Adobe installations (UMBC owned computers and personal non-UMBC owned faculty/staff computers). The suggestions listed below are in no particular order, they are only numbered just for easy reference. If you have issues installing the Creative Cloud desktop app, please refer to the troubleshooting guide below or submit an RT ticket to receive assistance. If that is the case, please install and sign in to the Creative Cloud desktop app using the instructions for UMBC owned computers here. If you don't have the Creative Cloud desktop app and are not signed in to it, you will likely receive an expiration notice, a message to buy a license, or a sign in prompt when you open up any Adobe app. If you signed in correctly to the Adobe Creative Cloud and still only have access to trial versions of apps, please follow suggestion 2 (Apps showing up as trial versions or Adobe purchase prompts) in Section B of the troubleshooting guide below.

For UMBC owned computers: If the Creative Cloud desktop app is already on the computer (it is named Adobe Creative Cloud and can be found in either the Desktop or Start Menu in Windows or the Applications folder in Mac), you must sign as explained in suggestion 1 (How to correctly sign in to the Adobe Creative Cloud) in Section B of the troubleshooting guide below.

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